Privacy policy
Privacy Policy – Butter Gloss
At Butter Gloss, we value your trust and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
When you interact with our store, we may collect the following information:
Information You Provide
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Name, billing and shipping address
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Email address and contact details
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Order and transaction information
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Any information you provide when contacting customer support
Automatically Collected Information
When you browse our website, we may automatically collect:
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IP address
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Browser type and device information
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Pages visited and browsing behavior
This helps us improve your shopping experience and optimize our website performance.
2. How We Use Your Information
We use your information to:
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Process and fulfil your orders
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Manage payments, deliveries, and returns
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Communicate with you regarding your order or enquiries
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Improve our website, services, and customer experience
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Send marketing communications (only if you have opted in)
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Prevent fraud and ensure the security of our platform
We only collect and use your data where necessary and in line with applicable data protection laws.
3. Consent
When you provide personal information to complete a purchase, verify payment, arrange delivery, or return a product, you consent to us using your information for that purpose.
For marketing communications:
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We will request your explicit consent
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You may withdraw your consent at any time by clicking “unsubscribe” in emails or contacting us directly
4. Sharing Your Information
We do not sell or rent your personal data.
However, we may share your information with trusted third parties where necessary, including:
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Payment processors
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Delivery and logistics partners
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Website hosting providers (e.g. Shopify)
These providers only use your data to perform services on our behalf and are required to protect your information.
We may also disclose your information if required by law or to protect our legal rights.
5. Shopify & Payments
Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products.
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Your data is stored securely on Shopify’s servers, protected by firewalls
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Payment information is encrypted and processed in accordance with PCI-DSS security standards
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We do not store or have direct access to your full credit/debit card details
6. Cookies & Tracking Technologies
We use cookies to enhance your experience by:
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Remembering your preferences and shopping cart
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Improving website performance and speed
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Analyzing traffic and user behavior
You may choose to disable cookies through your browser settings. However, this may affect certain functionalities of the website.
We may also use cookies to:
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Send cart reminder emails
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Show relevant products and offers
You can opt out of marketing communications at any time.
7. Data Security
We take data protection seriously and implement appropriate security measures, including:
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SSL encryption for secure transactions
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Secure servers and restricted access
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Industry-standard safeguards to prevent unauthorized access
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure.
8. International Data Transfers
As we operate globally, your data may be processed or stored outside your country of residence.
By using our services, you acknowledge that your information may be transferred to jurisdictions with different data protection laws, including those of our service providers.
9. Your Rights
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of your data (where applicable)
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Withdraw consent for marketing at any time
To exercise any of these rights, please contact us at:
[Email Address]
10. Third-Party Links
Our website may contain links to third-party websites.
Once you leave our website, we are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies.
11. Age Requirement
By using this website, you confirm that you are of legal age in your country or have permission from a parent or guardian.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and where appropriate, notified to you. We encourage you to review this policy regularly.
13. Contact Us
For any questions, requests, or concerns regarding your privacy:
Final Note
Your privacy is important to us, and we are committed to handling your personal data with transparency, integrity, and care.